Client Background

One of our clients is an enterprise specialized in the R&D, production and cross-border export of lawn mowers. It mainly engages in the export of electric lawn mowers, with its core markets covering Western European countries including Germany, the United Kingdom and Spain. The client required a full-chain logistics service of customs clearance, pick-up and delivery after sea freight, and adopted an offshore tax ID for customs clearance. Its previous service provider failed to meet the logistics demands of large mechanical and electrical products, resulting in a poor logistics experience for the client.

Client's Core Pain Points

1.Lawn mowers fall into the category of large mechanical and electrical goods, involving complex customs declaration procedures that are prone to parameter discrepancies and frequent inspection detentions.

2.The products feature large volume and are susceptible to collision and scratch; inadequate protection measures during pick-up and delivery lead to a high damage rate.

3.The shortage of transportation resources for large goods causes unstable timeliness of pick-up and delivery, along with cumbersome link coordination.

4.Large goods have relatively high commodity values, accompanied by numerous hidden costs and great difficulties in cost control.

Our Collaborative Solution

1.We set up a dedicated customs clearance team to review the client's declaration documents (including MSDS) in advance and conduct accurate customs declaration to avoid inspection detentions.

2.We optimized the protective packaging for large goods and allocated special transport vehicles for such goods to prevent cargo damage.

3.We formulated transportation routes based on the inspection rates and warehouse distances of various ports to optimize route costs, and assigned a dedicated account manager to follow up the entire process to achieve seamless connection of the whole logistics chain.

4.We tailored an exclusive insurance plan for the client and realized transparent pricing standards, so as to reduce costs and improve efficiency.

Results of Cooperative Implementation

Remarkable results have been achieved since the implementation of the solutions: the customs clearance inspection rate has been reduced to below 0.8% with the lead time shortened by 25%; the cargo damage rate has dropped from 7.5% to 0.5%; the logistics timeliness has been stabilized with the delivery efficiency improved by 35% and the comprehensive logistics costs reduced by 16%. The client has now entrusted us with all its customs clearance, pick-up and delivery businesses in Europe.

Client Evaluation

"Your company has accurately met our export needs for large mechanical and electrical lawn mowers, and effectively solved our pain points in customs clearance, cargo protection and cost control. Your professional and reliable services have provided solid logistics support for our European market expansion, making you our long-term trusted partner."